Terms & Conditions
Russian Candies Online Store (russian-candies.com) owns and operate this Website. This document governs your relationship with russian-candies.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms & Conditions"). By using the Services, you are agreeing to all of the Terms & Conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms & Conditions.
Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.
Acceptance of Orders
Seller may accept buyer’s offer to purchase and shall be bound to supply the applicable Goods in accordance with these terms and conditions either by execution of the acknowledgment copy of the order, or acceptable electronic transmission, delivery of the Goods to CAI or by any other statement, act or course of conduct which constitutes acceptance under applicable law.
Unless otherwise indicated on the face of the invoice, all prices are quoted in US Dollars. Buyer is responsible for any tax or government charges imposed upon the sale or transfer of the Product. Buyer shall not have any right to set off any amounts due hereunder against any amounts which may become payable to Seller under any other agreement.
Unless otherwise agrees in writing signed by officer of Seller, all delivery dates are estimates Seller shall use its reasonable efforts to deliver all Product within the time specified; however, in no case shall Seller be liable for any expense, loss or damage whatsoever suffered by Buyer as a result of the Seller’s failure to deliver Product by the specified date, because the delivery itself is handled by the third party.
Transportation and Risk of Loss
The method and route of shipment are at the Russian Post discretion. Russian-Candies.com is not responsible for the damage or loss of the parcel sent to Buyer, because it is handled by the third party. In the case of parcel lost, however, Russian Candies Online Store will either re-send the goods ordered or refund the order's cost.
Cancellation or Modification
Any order placed with and accepted by Seller may be canceled by Buyer while the order status is either "Pending" or "Processing". During this time Buyer can cancel the order and request full refund. Seller will not accept order cancellations once a product has been delivered to a carrier, without charging a cancellation fee of twenty-five percent (25%) of order value to recover retrieval costs incurred. Seller may cancel all or any part of this order and discontinue its performance hereunder without liability to Buyer in the event Buyer materially breaches this contract, becomes insolvent, is the subject to bankruptcy protection, or is the subject of a receivership, liquidation, dissolution or similar proceeding.
Taxes & Customs Duties
Buyer is responsible for any tax or governmental charge or customs duties imposed upon the sale or transfer of any product. All prices are FOB Seller’s facilities. Applicable freight costs will be added to the invoice.
Warranty and Disclaimer
Seller warrants that the purchased Product is in the good condition without any damages and not expired at the time of delivery.
Limitation of Liability
Buyer acknowledges and agrees that seller’s liability for any claims with respect to the products shall not exceed the amount paid by buyer for the products under the invoice. Such limitations on seller’s liability hereunder shall apply even if seller’s liability is due in whole or in part to its own negligence. Any action by or on behalf of Buyer or its successors or assigns for breach of this document must be commenced within one (1) year after the cause of action as accrued.
Buyer shall defend, indemnify and hold harmless Seller and its affiliated or related companies from and against any and all claims, losses, liability, damages and expenses including, but not limited to, attorneys’ fees and cost of defense arising from, related to or in any way connected with or alleged to arise from or out of any asserted deficiencies or defects in Product caused by any alteration or modification thereof by Buyer with or without Seller’s consent, or improper handling or storage by Buyer, the breach of any term or condition stated herein, Buyer’s failure to label Product or Buyer’s improper labeling of Product regardless of whether the labeling was done with or without the advice of Seller, or any act or omission of Buyer including any Claims for or resulting from any injury to person (including death) or damage to property or for economic loss, several or comparative negligence, breach of agreement, breach of warranty or other breach of duty of or by Indemnitee or as a result of Indemnitee’s strict or other product liability. The foregoing indemnification shall not be construed to eliminate or in any way reduce any other indemnification or right which Indemnitee has by law.
Upon receiving Buyer's order our billing partner carry out a standard authorization check on Buyer's payment card to ensure there are sufficient funds to fulfil the transaction. Buyer's card will be debited upon authorisation being received. The monies received upon the debiting of Buyer's card shall be treated as a deposit against the value of the goods he or she wishes to purchase. Once the goods have been despatched and Buyer's has been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods purchased as listed in the confirmation email.
Refunds are issued only on orders which has yet to be shipped. If the order has been shipped already - then refund is not possible. We are making every effort to ship your order quick and safe, however we bear no responsibility if the customs of your country won't let the package through. In this case the refund is also not possible.
As a payment we accept all major credit cards through our payment partner 2Checkout.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.